Returns & Exchanges
At Black Ninja Design, we stand by the quality of our gear and offer a 30-day window for returns or exchanges on all unworn, unwashed items. We want to ensure you are fully satisfied with your technical apparel and provide a seamless process to get you the right fit.
Initiate Your Request
Log into our online portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging, ensuring all tags are attached and the garment is in its original condition.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely affix it to the outside of your return parcel.
Drop Off and Track
Drop your package at any authorized carrier location; you will receive a confirmation email once our warehouse team has processed your refund or shipment.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing